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Customer Stories

Work that moves
the numbers.

Measurable outcomes from Salesforce and AI engagements across five regions and every industry we serve: each one scoped, delivered, and verified with the client.

200+
Projects delivered
Across five regions
42%
Avg. efficiency gain
On process automation
98%
Client satisfaction
Across engagements
5
Regions served
USA to APAC
Featured story
Africa-focused travel operator case study
~92%
less elapsed itinerary preparation time
Agentforce Data Cloud Web-to-Lead
Travel & Hospitality · Africa · 2026

Africa-focused travel operator

How iTechCloud cut itinerary preparation from around six hours to around 30 minutes for an Africa-focused travel operator, with two connected Agentforce modules: conversational lead qualification at the…

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12 stories
Africa-focused travel operator case study
Travel & Hospitality
Africa · 2026

Africa-focused travel operator

Outcome

~92% less elapsed itinerary preparation time

Challenge: Take the manual effort out of the two early stages of the travel journey, enquiry qualification and itinerary preparation, without compromising the quality of what reached the traveller.

  • Itinerary preparation from around six hours to around 30 minutes
  • Roughly 92% less elapsed preparation time, about 12 times faster
  • Trip details captured by an Agentforce conversation, not a phone call

+3 more results

AgentforceData CloudWeb-to-Lead
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Luxury African travel specialist case study
Travel & Hospitality
Africa · 2026

Luxury African travel specialist

Outcome

Three Agentforce agents, each lifting a different hour off a consultant

Challenge: Take the repetitive work at both ends of a tailor-made trip off consultants, from first enquiry to day-by-day logistics, without ever letting AI invent an operational detail.

  • Enquiries answered in seconds, at any hour, in the traveller's time zone
  • Leads enriched by email until they are complete, with no consultant involved
  • Itineraries assembled from live destination, accommodation and activity records

+3 more results

AgentforceData CloudSales Cloud
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Premium residential developer, Mumbai case study
Real Estate
India · 2026

Premium residential developer, Mumbai

Outcome

63 data streams resolved into one profile per buyer

Challenge: Turn 63 data streams and 20 CRM objects into per-buyer interest, and use it to personalise WhatsApp and email across several concurrent project launches.

  • Anonymous browsing stitched onto the buyer at enquiry
  • Preferred configuration and amenities calculated per buyer, per project
  • One funnel status per lead that never falls back

+3 more results

Data CloudMarketing CloudSales Cloud
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US window and door manufacturer case study
Manufacturing
United States · 2026

US window and door manufacturer

Outcome

15 days of live appointment availability, by territory and skill

Challenge: Connect website, showroom and call centre enquiries through booking, quoting, installation and after-sales on one platform, across territories and a mixed internal and third-party workforce.

  • Postcode resolved to territory, then to resources who can actually do the work
  • Slots offered only where a resource is free for the full visit duration
  • The chosen resource held for 30 minutes while the customer books

+3 more results

Field ServiceExperience CloudSales Cloud
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STEP Energy Services Ltd. case study
Oil & Gas
Canada · 2026

STEP Energy Services Ltd.

Outcome

Minutes from frac van stage to signed field ticket

Challenge: Run horizontal fracturing on one real-time platform fast enough for the frac van and rigorous enough for a client representative verifying every quantity against contract.

  • Engineering plans imported in one click, not re-typed stage by stage
  • Spreadsheet-speed stage logging in the control van
  • One-click stage splitting that keeps the engineering baseline intact

+2 more results

Field ServiceFieldFXData Integration
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Global fire & explosion protection manufacturer case study
Manufacturing
Global · 2026

Global fire & explosion protection manufacturer

Outcome

Offline inspections that queue, then sync themselves back

Challenge: Capture a deeply nested service inspection, with dependent fields and many records created at once, on a tablet in a plant with no connectivity, and get it into Salesforce intact.

  • Zones, assets, sub-assets and hardware checklists in one offline view
  • Every change a durable transaction that survives a browser restart
  • Last visit's readings and the trend chart available on site

+3 more results

Field ServiceOffline SyncChrome Extension
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UK insurance business case study
Insurance
United Kingdom · 2026

UK insurance business

Outcome

Auto renewals and refunds, with no operations ticket

Challenge: Extend a one-time Stripe setup into a full subscription billing platform with automated renewals, refunds and UK payment methods.

  • Annual, monthly, weekly and daily premium payments
  • BACS Direct Debit with a compliant mandate flow
  • Policy renewals handled automatically

+2 more results

Stripe IntegrationPaymentsSubscription Billing
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Global commercial insurance joint venture case study
Insurance
Global · 2026

Global commercial insurance joint venture

Outcome

Unified data, workflow and documents on one Salesforce platform

Challenge: Replace manual, siloed operations run on spreadsheets and email with a unified, automated, globally accessible insurance platform.

  • One cloud system of record for every account, policy and claim
  • Workflow automation for updates, tasks and notifications
  • Quotes, binders and policies generated by Synatic from live data

+2 more results

Salesforce ImplementationDocument AutomationData Integration
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Generate Connect Ltd (Connect) case study
Logistics
United Kingdom · 2026

Generate Connect Ltd (Connect)

Outcome

One driver identity across every main contractor

Challenge: Run the full subcontractor lifecycle for UK last-mile delivery on one platform shared by Connect, main contractors, depot managers and drivers.

  • Four branded portals on one Salesforce data model
  • One G-Number per real driver, duplicates matched on three fields
  • 14-step mobile onboarding that saves as you go

+2 more results

Experience CloudWorkforce PlatformMulti-Tenant
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Global test & inspection solutions leader case study
Manufacturing
Global · 2026

Global test & inspection solutions leader

Outcome

Rules based case and lead routing by country, region and brand

Challenge: Replace manual, email-driven case and lead management with an automated, SLA-enforced platform that routes by country, region and brand.

  • Cases and leads routed automatically on arrival
  • SLAs and milestones tracked with automatic escalation
  • Experts brought in via Swarming without reassignment

+1 more result

Service CloudSales CloudCase Management
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US-based workers' compensation insurance carrier case study
Insurance
USA · 2026

US-based workers' compensation insurance carrier

Outcome

Hours submission turnaround, down from days

Challenge: Retire an aging Duck Creek-based broker portal and rebuild the agent experience on a modern, maintainable platform.

  • Submission turnaround cut from days to hours
  • Releases in weeks instead of quarters
  • One unified, mobile-ready broker portal

+1 more result

Salesforce IndustriesExperience CloudOmniStudio
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Aedon Accounting case study
FinTech
UK & Ireland · 2026

Aedon Accounting

Outcome

Native accounting product built on Salesforce, live in market

Challenge: Build a commercial Salesforce-native accounting platform for UK and Irish businesses that have outgrown Xero and QuickBooks.

  • Live, commercial Salesforce-native accounting product
  • Finance and CRM unified on one platform
  • HMRC-connected UK and Irish VAT

+1 more result

ISV Product DevelopmentSalesforce AppExchange
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How we deliver

The same method behind every result.

From first call to long after go-live, we run one accountable playbook tied to measurable outcomes.

01

Discover

We map your goals, constraints, and the highest-ROI opportunity.

02

Design

A solution architecture tied to measurable business outcomes.

03

Deliver

Certified engineers build with rigor, evaluation, and guardrails.

04

Optimize

Managed services measure impact and scale what works.

Want results like these?

Tell us your goals, we'll scope the highest-ROI opportunity in your business.