More than a chatbot. Software that acts.
A chatbot answers questions. An agent works toward a goal: it decides which steps to take, calls tools and APIs, reads and writes data, and hands off to a person when it should. That makes it useful for real work, and it is why architecture and guardrails matter.
We build on Salesforce Agentforce where your work lives in Salesforce, and on custom frameworks where it does not, choosing the model and platform per use case.
What agents change for your business.
Plain-English value: the outcomes teams actually feel.
Faster turnaround
Routine multi-step requests finished in minutes instead of queues.
Teams on higher-value work
People focus on judgment calls while agents handle the legwork.
Always available
Agents work outside office hours and across time zones.
Consistent and auditable
The same rules applied every time, with every action logged.
Four moving parts of a production agent.
Goal & instructions
A clear job, boundaries and success criteria the agent works toward.
Knowledge & memory
Grounding in your data and documents, plus context that carries across steps.
Tools & actions
APIs, Flows and functions the agent can call to read and change systems.
Guardrails & evaluation
Limits, approvals, hand-offs and tests that keep behaviour safe and reliable.
Where agents earn their keep.
Customer service
Resolve routine requests: order status, returns, account changes, with hand-off for the rest.
Sales & SDR work
Research accounts, qualify leads, draft outreach and book meetings.
Operations & finance
Process requests, check documents and update ERP and CRM records.
Internal help desk
Answer HR and IT questions and complete simple requests.
Research & reporting
Gather data from several systems and summarise it for decisions.
From use case to agent in production.
Use case & design
Week 1Pick the use case, define the goal, boundaries and success measures.
Data & tools
Weeks 2-3Connect knowledge sources and build the actions the agent needs.
Build & iterate
Weeks 3-5Prompting, orchestration and memory, reviewed with your team.
Evaluate & harden
Weeks 5-6Test sets, edge cases, red-teaming and guardrail checks.
Deploy & monitor
LaunchControlled rollout, monitoring and continuous improvement.
End-to-end agent delivery.
Agent use cases, by industry.
Service & onboarding agents
Answer account questions and gather onboarding documents, with compliance hand-offs.
Enquiry qualification
Qualify property enquiries, answer listing questions and book site visits.
Scheduling & intake
Book, reschedule and prepare appointments with the right hand-offs to staff.
Order & supplier agents
Check order status, chase suppliers and update ERP records.
Agents that ship, not demos that stall.
Salesforce + AI in one team
Agentforce specialists and AI engineers who understand your CRM data.
Evaluation first
We measure quality with test sets before anything reaches users.
Safe by design
Guardrails, approvals and audit logs are part of every build.
Built for production
Monitoring, cost control and support after launch, not just a demo.