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Salesforce · Industries Cloud

Industry-specific Salesforce, live in weeks, not years.

We implement Salesforce Industries Cloud (formerly Vlocity) with OmniStudio, pre-built data models and industry processes, so insurers, telcos, utilities and financial firms go live faster and stay compliant.

At a glance
OmniStudio
Low-code guided journeys
Pre-built
Industry data models
Compliance
Designed for regulated sectors
1
Platform for front & back office
Since 2017
10+ years of delivery
200+
Projects delivered
100+
Salesforce certifications
5
Regions served
The challenge

Regulated industries outgrow a one-size-fits-all CRM.

Policies, contracts, assets and service plans don’t fit standard objects. Teams rebuild industry logic in custom code, every change becomes a project, and compliance depends on people remembering the rules.

✕
Generic CRM, specialised business
Industry processes bolted onto a horizontal CRM break at every release.
✕
Slow, custom-coded journeys
Quoting, enrolment and claims flows take months to build and change.
✓
Industry clouds, industry-ready
Pre-built data models, OmniStudio journeys and industry processes, configured for you.
What we do

End-to-end Industries Cloud services.

From first workshop to long-term optimisation, a single accountable partner across the entire Industries Cloud lifecycle.

Industry Fit Assessment

Map your processes to the industry data model and decide what to configure versus build.

Industries Cloud Implementation

Configure industry objects, product catalogues and processes for insurance, telecom, energy or FS.

OmniStudio Development

OmniScripts, FlexCards, Integration Procedures and DataRaptors for guided, low-code journeys.

Integration

Connect policy admin, billing, OSS/BSS and core systems through APIs and MuleSoft.

Vlocity Upgrade & Migration

Move managed-package Vlocity to native OmniStudio and Industries Cloud without breaking journeys.

Managed Support

Release management, enhancements and health checks for your industry cloud.

Capabilities

Industry data models, journeys and processes, ready to configure.

Industry Data Models

Pre-built objects for policies, assets, contracts and service plans. No rebuilding the basics.

OmniScripts & FlexCards

Guided, branded journeys and contextual cards built with low-code tools.

Enterprise Product Catalogue

Model complex products, bundles and eligibility rules in one place.

Industry Processes

Quoting, enrolment, claims and order-management flows designed for your sector.

Einstein & Agentforce AI

Industry-specific insights, next-best actions and AI agents grounded in your data.

Compliance by design

Consent, audit trails and regulatory controls built into every journey.

Beyond the core

Take Industries Cloud further.

Insurance

Quoting, policy servicing and claims with Insurance Cloud and OmniScripts.

Communications

CPQ and order management for telecom product bundles and services.

Energy & Utilities

Service points, meter data and customer service for utilities.

Financial Services

Client onboarding and servicing with Financial Services Cloud.

Our approach

A proven path from kickoff to measurable revenue.

01

Discovery & value mapping

We review your processes, data and systems, then prioritise the changes with the biggest impact.

02

Solution design

Data model, automation and user experience designed around how your teams actually work.

03

Build & configure

Agile sprints with clean, scalable configuration and regular demos.

04

Data migration & integration

Clean migration and reliable integrations with the systems around you.

05

Enablement & launch

Role-based training, adoption support and hypercare after go-live.

06

Optimise & scale

Managed services, quarterly roadmaps and AI improvements over time.

Packages

Start where you are, scale when ready.

Fixed-scope packages, from a fit assessment to a full industry-cloud rollout, each with clear deliverables.

Assessment

Plan before you build

Industries Cloud fit & readiness review
Current-state and data audit
Prioritised roadmap & estimate
Quick-win recommendations
Talk to us
Popular

Implementation

Go live with confidence

Solution design & configuration
Integrations & data migration
Testing, training & launch
Hypercare after go-live
Talk to us

Managed & AI

Grow and optimise

Enhancement sprints
Release & health management
Agentforce & AI roadmap
Quarterly optimisation reviews
Talk to us
Engagement models

Work with us the way that fits.

Dedicated team

A cross-functional Salesforce squad embedded with you for the long haul.

Project-based

Fixed-scope delivery with clear milestones, timelines, and outcomes.

Staff augmentation

Certified experts who extend your in-house team on demand.

Why iTechCloud

A Salesforce partner accountable to your outcomes.

Salesforce Select Partner

100+ certifications across Sales, Service, Data, and AI clouds.

AI-first delivery

Every implementation is built to be Agentforce- and Einstein-ready from the ground up.

Five-region coverage

Follow-the-sun delivery across USA, UK, Europe, Middle East, and APAC.

Outcome accountability

We tie our engagements to adoption and revenue metrics, not hours billed.

Connected ecosystem

Industries Cloud, integrated with your core systems.

From MuleSoft and Tableau to Slack, ERP and marketing platforms, we connect Industries Cloud to the systems your teams already rely on.

Salesforce
MuleSoft
Tableau
Slack
AWS
Google Cloud
FAQ

Salesforce Industries Cloud, answered.

Industries Cloud, formerly Vlocity, adds industry-specific data models, processes and OmniStudio tools to Salesforce for sectors such as insurance, communications, energy and financial services.
OmniStudio is the low-code toolkit behind Industries Cloud: OmniScripts for guided journeys, FlexCards for contextual data, and Integration Procedures and DataRaptors for data access.
Yes. We assess your existing Vlocity components, plan the migration to native OmniStudio and move journeys over in phases, testing each one before cut-over.
It depends on scope and integrations. We start with a fit assessment and give you a phased plan with a fixed timeline for each phase.
Yes. We connect policy administration, billing, OSS/BSS and other core systems through APIs and MuleSoft.
Yes. We design Agentforce agents grounded in your industry data model, with guardrails for regulated processes.

Ready to run your industry on Salesforce?

Book a free discovery call. We’ll assess your setup and map the fastest path to a Industries Cloud your team loves to use.