A digital workforce, not a help widget.
Agentforce is Salesforce's platform for autonomous AI agents. Grounded in your CRM data and business rules, an agent reasons over a request, decides what to do, takes real actions across your systems, and knows when to bring in a human, all within the trust and security of the platform.
We turn that potential into agents that reliably resolve work in production.
What agents change for your business.
New to Agentforce? Here's the plain-English value \u2014 beyond the hype.
Resolve, don’t deflect
Agents complete work end-to-end instead of routing users to a queue or FAQ.
Scale without headcount
Handle spikes and 24/7 demand without proportionally growing the team.
Free your experts
Automate repetitive work so people focus on complex, high-value cases.
Consistent & measurable
Every interaction follows policy and is logged, so quality is uniform and provable.
The anatomy of an Agentforce agent.
Grounding
Connects to your CRM, knowledge, and data so answers are real, not hallucinated.
Reasoning
An LLM plans the steps needed to fulfil the request, choosing the right actions.
Actions
Invokes flows, Apex, and APIs to actually do the work across your systems.
Guardrails
Policies, scope, and human-in-the-loop keep every action safe and on-brand.
Put an agent to work in every function.
Service Agent
Resolves cases end-to-end (order issues, returns, account changes) and escalates with full context.
Sales Development Agent
Qualifies and nurtures inbound leads, books meetings, and updates the CRM automatically.
Employee Agent
Answers HR, IT, and policy questions and completes internal requests.
Commerce Agent
Guides shoppers, recommends products, and handles order queries.
Custom Agent
A bespoke agent for your unique workflow, tools, and data.
From idea to a production agent in weeks.
Discovery & use-case selection
Week 1We map your workflows and pick the agent with the clearest, highest-ROI outcome.
Design & grounding
Weeks 2–3Topics, actions, data grounding, and guardrails designed against real scenarios.
Build & evaluate
Weeks 3–5We build the agent and test it against a known-good evaluation set until it’s reliable.
Pilot with guardrails
Weeks 5–6A controlled production pilot with human oversight and close monitoring.
Scale & optimize
OngoingExpand scope, add actions, and tune performance as confidence grows.
End-to-end Agentforce delivery.
Real agent use cases, by industry.
Dispute & fraud triage
An agent gathers evidence, checks policy, and resolves or escalates disputes with an audit trail.
Patient scheduling & intake
Books, reschedules, and answers pre-visit questions while respecting consent and privacy.
Order & returns concierge
Tracks orders, processes returns, and recommends products across the buying journey.
Dealer & field support
Answers spec, warranty, and parts questions and logs service requests automatically.
A partner who ships agents to production.
Salesforce & AI certified
Agentforce specialists and certified architects, not prompt hobbyists.
Evaluation-driven
We ship an evaluation harness and guardrails before an agent ever touches production.
Data-first grounding
Deep Data Cloud and integration expertise so agents answer from truth.
Five-region delivery
Follow-the-sun teams across USA, UK, Europe, Middle East, and APAC.