We don’t just implement Salesforce. We help you deliver connected, patient-first care.
From first enquiry and intake to scheduling, care coordination, follow-up and member engagement, we connect every step of the patient journey on one secure platform.
Patient Access
Make it easy to find, book and prepare for care.
Care Coordination
Give every care team member the same up-to-date picture.
Referral Management
Close the loop on every referral.
Patient Engagement
Reach patients with the right message at the right time.
Contact Centre
Resolve patient requests faster, on any channel.
Life Sciences
Engage HCPs and patients compliantly.
Healthcare challenges we solve
Care teams and life sciences organisations hit the same walls. Here’s where we make the difference.
Fragmented patient data
EHR, scheduling, billing and engagement tools hold different pieces of the patient story.
How we solve it ↻Health Cloud and Data Cloud bring clinical and engagement data into one patient 360.
Scheduling friction
Phone-heavy booking, no-shows and long waits frustrate patients and staff.
How we solve it ↻Self-service booking, reminders and waitlists automated across channels.
Leaky referrals
Referrals arrive by fax, email and phone and get lost between teams.
How we solve it ↻Referral intake, tracking and follow-up managed in one workflow.
Uncoordinated care teams
Care managers lack a shared view of plans, tasks and patient status.
How we solve it ↻Shared care plans, tasks and timelines for the whole care team.
Privacy and compliance risk
Sensitive health data spread across tools with inconsistent controls.
How we solve it ↻Consent, field-level security and audit trails designed in from day one.
Overloaded contact centres
Routine calls about appointments and results crowd out complex needs.
How we solve it ↻Service Cloud and AI agents handle routine requests and route the rest.
Generic outreach
Reminders and campaigns ignore where patients are in their care.
How we solve it ↻Personalised, consent-aware journeys driven by care milestones.
Slow life sciences engagement
Field teams and medical affairs work from disconnected HCP data.
How we solve it ↻Life Sciences Cloud for compliant HCP engagement and insights.
Disconnected systems vs a connected care platform
The complete patient journey
Every stage from first contact to ongoing care, connected, automated and compliant. Select any step to see how it works.
Enquiry
Web, phone and referral enquiries captured in one place with source tracking.
Intake
Digital forms collect history, insurance and consent before the first visit.
Eligibility
Coverage and eligibility checks run through connected payer systems.
Scheduling
Patients book, reschedule and join waitlists online, with reminders.
Visit
Care teams see the full patient context before and during the visit.
Care plan
Goals, tasks and interventions tracked in a shared care plan.
Referral
Specialist referrals sent, tracked and closed with status updates.
Follow-up
Automated check-ins, results messaging and next-appointment prompts.
Engagement
Preventive care and programme outreach based on care milestones.
Insights
Dashboards on access, utilisation and outcomes for leadership.
Solutions we offer
A complete healthcare technology stack: platform, AI, channels and integrations.
AI-powered healthcare transformation
Governed AI agents that work alongside your care and admin teams, summarising records, answering patients and coordinating next steps, always with a clinician in control.
Patient Service Agent
Answers appointment, location and billing questions and books visits, handing off to staff when needed.
Record Summaries
Summarises patient history and recent activity for care teams before a visit.
Smart Scheduling
Suggests the right slot, provider and location, and fills cancellations from waitlists.
Referral Triage
Reads incoming referrals, extracts key details and routes them to the right team.
Risk Signals
Flags patients who may need outreach based on care gaps and engagement.
Care Navigator
Guides patients through preparation, instructions and next steps in plain language.
Personalised Outreach
Drafts consent-aware reminders and programme invitations by care stage.
Operational Insights
Explains trends in access, no-shows and utilisation in plain language.
A partner that understands healthcare, not just Salesforce.
10+ years of Salesforce delivery, a certified team and Health Cloud experience, built around privacy, consent and compliance.
Accelerators built for healthcare
Reusable assets that cut time off delivery and de-risk your Health Cloud rollout.
Health Cloud Starter
A starting data model, care plan templates and dashboards to configure, not build from scratch.
Scheduling Toolkit
Booking, reminder and waitlist flows ready to adapt to your locations and providers.
Referral Management Kit
Intake, status tracking and closed-loop follow-up for referrals.
Consent & Privacy Blueprint
Consent capture, field-level security and audit patterns for health data.
EHR Integration Patterns
Reusable MuleSoft and FHIR patterns for connecting clinical systems.
Patient Agent Templates
Agentforce topics and guardrails for common patient service requests.
One integration ecosystem
Salesforce at the core, connected to the EHR, scheduling and systems that run your organisation.
Our engagement model
Consulting
Understand your care model, patient journeys and compliance needs.
Design
Design the patient 360, care workflows and data model.
Build
Configure Health Cloud and integrations in agile sprints.
Validate
Test workflows, security and data with clinical and admin users.
Launch
Phased go-live with training for care and front-office teams.
Optimise
Managed support, new capabilities and AI roadmap over time.