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Salesforce · Experience Cloud

Portals, communities & sites your customers actually love.

We design, build, and optimize Salesforce Experience Cloud so customers, partners, and employees get branded, personalized, self-service experiences, connected directly to your CRM data.

Outcomes our clients see
−44%
Reduction in case volume
+63%
Self-service adoption
3x
Faster site launches
+38%
Partner portal engagement
Since 2017
10+ years of delivery
200+
Projects delivered
100+
Salesforce certifications
5
Regions served
The challenge

Disconnected portals frustrate customers and drain your teams.

Support tickets pile up for questions users could answer themselves. Partners chase deals over email. Content lives in five systems and none of it feels on-brand. Experience Cloud fixes this, but only when it's built around your journeys and wired to live CRM data. That's where we come in.

✕
Support buried in repeat questions
No self-service means agents answer the same things all day.
✕
Off-brand, disconnected sites
Portals that look bolted-on and don't reflect real CRM data.
✓
Branded, connected self-service
A personalized digital experience that deflects cases and drives loyalty.
What we do

End-to-end Experience Cloud services.

From first UX workshop to long-term optimization, a single accountable partner across the entire Experience Cloud lifecycle.

Consulting & UX Strategy

Journey mapping, information architecture, and a roadmap aligned to engagement and deflection goals.

Implementation & Site Build

End-to-end build of LWR or Aura sites: themes, pages, components, and access configured around your audience.

Customization & Development

Custom Lightning Web Components, branded themes, and Apex for experiences clicks alone can’t deliver.

Integration

Connect your sites to ERP, commerce, CMS, and marketing platforms via MuleSoft & APIs.

Migration & Replatform

Move legacy portals and communities to modern LWR sites with zero content or data loss.

Managed Support & Optimization

Ongoing admin, content ops, A/B testing, and a quarterly experience roadmap.

Capabilities

Everything you need to build connected digital experiences.

Branded Digital Experiences

Pixel-perfect, on-brand portals and sites built on LWR: fast, responsive, and fully themable without code.

Customer & Partner Communities

Peer-to-peer communities, groups, and feeds that turn customers and partners into an engaged network.

Self-Service & Knowledge

Searchable help centers, case deflection, and article recommendations that answer questions before a ticket opens.

Partner Relationship Management

Deal registration, lead distribution, MDF, and channel dashboards that grow partner-sourced revenue.

CMS & Personalization

Salesforce CMS, audience targeting, and dynamic content so every visitor sees an experience tailored to them.

Einstein & Agentforce for Portals

AI search, article suggestions, and autonomous agents that resolve requests inside your community 24/7.

Experiences we build

One platform, every audience.

Customer Portals

Account self-service, case management, and order history, connected live to your CRM.

Partner Portals (PRM)

Onboarding, deal registration, and co-selling tools that scale your channel.

Help Centers

Public knowledge and case deflection that cut ticket volume and handle time.

Employee Hubs

Branded intranets and HR/IT self-service that keep teams informed and productive.

Beyond the core

Extend every experience further.

Digital Commerce Storefronts

B2B & D2C buying experiences woven into your community, tied to catalog and pricing.

Headless & LWR Sites

Composable, API-first experiences for maximum performance and design freedom.

Multi-language & Localization

Translated content, RTL support, and locale-aware personalization for global audiences.

Mobile Publisher Apps

Turn your Experience Cloud site into a branded iOS and Android app.

Our approach

A proven path from kickoff to a live, adopted experience.

01

Discovery & journey mapping

We map your audiences, goals, and content to prioritize the highest-impact experiences.

02

UX & solution design

Wireframes, information architecture, brand theming, and a component plan.

03

Build & configure

Agile sprints delivering clean LWR sites, reusable components, and access controls.

04

Content & integration

CMS setup, data wiring, and integrations with commerce, ERP, and marketing systems.

05

Launch & enablement

SEO, accessibility, content-author training, and hypercare through go-live.

06

Optimize & scale

A/B testing, personalization tuning, and quarterly roadmaps for continuous growth.

Editions

Right-sized for where you are today.

We help you pick and configure the license and site type that fits, and scale as your audience grows.

Starter

Simple help centers & sites

LWR site & basic theming
Knowledge & self-service
Standard components
Guided onboarding
Talk to us
Popular

Professional

Growing communities & portals

Everything in Starter
Customer & partner communities
CMS & personalization
Automation & flows
Talk to us

Enterprise+AI

Complex, multi-audience programs

Everything in Professional
PRM & commerce
Einstein & Agentforce
Advanced analytics
Talk to us
Engagement models

Work with us the way that fits.

Dedicated team

A cross-functional Experience Cloud squad embedded with you for the long haul.

Project-based

Fixed-scope delivery with clear milestones, timelines, and outcomes.

Staff augmentation

Certified experts who extend your in-house team on demand.

Why iTechCloud

A Salesforce partner accountable to your outcomes.

Salesforce Select Partner

100+ certifications across Experience, Sales, Service, Data, and AI clouds.

AI-first delivery

Every site is built to be Agentforce- and Einstein-ready from the ground up.

Five-region coverage

Follow-the-sun delivery across USA, UK, Europe, Middle East, and APAC.

Outcome accountability

We tie engagements to adoption, deflection, and engagement metrics, not hours billed.

Connected ecosystem

Experiences powered by your whole stack.

From MuleSoft and CMS to Slack, commerce, and analytics, we connect your portals and sites to the systems your customers and partners already rely on.

Salesforce
MuleSoft
Tableau
Slack
AWS
Google Cloud
FAQ

Salesforce Experience Cloud, answered.

Experience Cloud is Salesforce’s platform for building branded digital experiences (customer and partner portals, self-service help centers, communities, and microsites) all connected directly to your CRM data.
A focused help center or portal typically launches in 6–10 weeks; complex, multi-audience programs with PRM, commerce, and integrations run 3–6 months. We deliver in agile sprints so you see value early.
For new sites we recommend LWR (Lightning Web Runtime) for its speed, SEO, and design flexibility. We also maintain and migrate existing Aura sites, and advise on the right path for your goals.
Yes. Our replatform framework moves content, users, and data from legacy communities or third-party portals to modern LWR sites with zero loss and full validation.
Absolutely. We implement AI-powered search, article recommendations, and autonomous Agentforce agents that answer questions and resolve requests directly inside your experience.
Our managed services cover admin, content operations, A/B testing, accessibility, and a quarterly experience roadmap so your sites keep improving after launch.

Ready to launch a digital experience your users love?

Book a free discovery call. We'll assess your portals and map the fastest path to a branded, self-service experience on Experience Cloud.