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What are Salesforce Managed Services?

Salesforce Managed Services refer to ongoing support and maintenance services provided by a specialized team or partner to ensure the optimal performance, security, and functionality of a Salesforce implementation. These services are designed to help organizations maximize the value of their Salesforce investment while minimizing downtime, addressing issues promptly, and staying up-to-date with the latest Salesforce features and best practices.

Here are key components and aspects of Salesforce Managed Services:

  • Administration and Configuration
  • User Support and Training
  • Security and Compliance
  • Data Management and Integration
  • Customization and Development
  • Release Management
  • Performance Optimization

Our Managed Services Offerings

1. Continuous Support:

Continuous support ensures that your clients have access to assistance whenever they need it.

It includes addressing user inquiries, resolving issues, and providing guidance to maximize the value of their Salesforce investment.

This offering ensures that clients can rely on your expertise to keep their Salesforce environment running smoothly.

2. Regular Maintenance:

Regular maintenance involves routine tasks to keep the Salesforce environment in optimal condition.

This includes tasks like data cleansing, system health checks, and security updates.

By proactively addressing maintenance needs, you help prevent issues from arising and ensure that the system remains efficient and secure.

3. Enhancements:

Enhancements involve making improvements to the Salesforce implementation based on changing business requirements or opportunities to enhance efficiency and user experiences.

This can include customizations, feature enhancements, and automation to adapt Salesforce to evolving needs.

4. Performance Monitoring:

Performance monitoring is crucial to ensure that the Salesforce environment continues to operate efficiently.

This offering involves continuous monitoring of system performance, identifying bottlenecks or issues, and taking proactive steps to optimize the system's responsiveness and scalability.

5. Backup and Recovery:

Data integrity is paramount. Backup and recovery services involve regular data backups and the establishment of recovery plans in case of data loss or system disruptions.

This offering provides peace of mind to clients by safeguarding their critical data.

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