We build AI chatbots that answer from your own knowledge, deflect repetitive tickets and turn website and WhatsApp conversations into qualified leads in Salesforce, with clear hand-off to your team.
Old chatbots followed rigid scripts and failed on anything unexpected. AI chatbots understand natural language, answer from your own content and capture the details your team needs, while handing off gracefully when a person is better.
We design the conversation, ground it in your knowledge and connect it to Salesforce so every chat becomes useful data.
Scripted bot
Breaks on unexpected questions
Scripted bot
Dead ends, no hand-off
AI chatbot
Understands natural language
AI chatbot
Answers from your content, hands off smoothly
Why it matters
What a good chatbot changes for your business.
Plain-English value: the outcomes teams actually feel.
Fewer tickets
Routine questions answered before they reach your team.
More leads
Visitors engaged and qualified while interest is high.
Always on
Support and sales conversations outside office hours.
Customer insight
See what people ask and where content is missing.
How it works
Four moving parts of a great chatbot.
STEP 01
Conversation design
Tone, flows and fallbacks designed around what customers actually ask.
STEP 02
Knowledge grounding
Answers drawn from your website, FAQs, policies and product content.
STEP 03
Channels
Website widget, WhatsApp and messaging channels, with one brain behind them.
STEP 04
Analytics & tuning
Conversation analytics and regular tuning to improve answers over time.
What chatbots handle
The questions your team answers every day.
Customer support
Order status, returns, account questions and troubleshooting.
Lead capture & qualification
Engage visitors, ask the right questions and create leads in Salesforce.
Appointments & bookings
Book demos, visits and appointments directly from the chat.
Product & policy questions
Accurate answers from your documentation, with links to sources.
Employee help desk
HR and IT questions answered from internal policies.
Humans in control
The bot knows when to hand over.
Complex, sensitive or unhappy conversations go to a person with the full transcript and context, so customers never repeat themselves.
Human hand-off
Seamless transfer to an agent with the full conversation.
Answers from approved content
The bot only answers from sources you control.
Privacy & consent
Personal data handled in line with your policies.
Quality reviews
Regular review of conversations to fix gaps and errors.
Engagement
From conversation design to live chatbot.
01
Discovery
Week 1
Top questions, channels, goals and hand-off rules.
02
Conversation design
Week 2
Flows, tone, fallbacks and lead or case capture.
03
Build & ground
Weeks 3-4
Connect knowledge and Salesforce, and build the bot.
04
Test
Week 5
Real questions, edge cases and hand-off tests.
05
Go live & tune
Launch
Launch on your channels and improve from real conversations.
What we deliver
End-to-end chatbot delivery.
Conversation Design
Natural, on-brand conversations with clear fallbacks and hand-offs.
Knowledge Grounding
Answers from your website, documents and FAQs, kept up to date.
Channel Deployment
Website, WhatsApp and messaging apps from one configuration.
Salesforce Integration
Create leads and cases, check order status and log every conversation.
Agentforce Service Agents
Salesforce-native bots with Agentforce where your service runs on Salesforce.
Analytics & Tuning
Dashboards on questions, resolution and hand-offs, with ongoing tuning.
The stackModels, channels and platforms we build chatbots with.
Salesforce Agentforce
Salesforce Messaging
WhatsApp Business
OpenAI
Anthropic Claude
Google Gemini
Website widget
Service Cloud
Knowledge bases
Python
Chatbots at work
Chatbot use cases, by industry.
Retail & eCommerce
Order & returns assistant
Order tracking, returns and product questions answered instantly.
24/7support
Real Estate
Property enquiry bot
Answer listing questions, qualify buyers and book site visits.
Instantlead response
Education
Admissions assistant
Course, fee and admission questions with enquiries sent to Salesforce.
Moreenquiries captured
Travel & Hospitality
Booking assistant
Availability, booking changes and FAQs across web and WhatsApp.
Fewercalls to staff
Why iTech for chatbots
Chatbots people actually like using.
Salesforce-connected
Every conversation can create leads and cases in your CRM.
Conversation designers
We design for how customers really talk, not just the happy path.
Safe answers
Grounded in approved content with clear hand-off rules.
Continuous tuning
Analytics and regular improvements after launch.
FAQ
AI chatbots, answered.
Older bots followed fixed scripts. AI chatbots understand natural language and answer from your own content, with fallbacks and hand-offs when they cannot help.
Your website, WhatsApp and other messaging channels, and inside Salesforce Messaging for service teams.
We ground answers in approved content and design the bot to say when it does not know, then hand off to a person.
Yes. It can create leads and cases, look up order or case status and log every conversation.
If your service already runs on Salesforce, Agentforce service agents are often the best fit. For other setups we build custom bots. We recommend per use case.
A focused chatbot on one or two channels typically launches in about five to six weeks, then improves from real conversations.
Answer every customer, instantly.
Book a free chatbot workshop. We will review your top questions and channels and plan a bot that converts.
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