AI agents that resolve real work, inside Salesforce.
We design, build and govern Agentforce agents grounded in your Salesforce data for service, sales and operations, with the actions, guardrails and testing to run them safely in production.
Teams try a chatbot, it can’t see real customer data or take real actions, and the pilot stalls. Without grounding, actions and guardrails, AI stays a demo instead of doing work.
✕
Chatbots that frustrate customers
Scripted bots break on anything off-script and hand everything to people.
✕
AI with no access to your data
Generic AI can’t act on your records, so it can’t actually resolve work.
✓
Agents that reason and act
Agentforce agents grounded in your CRM data, with actions and guardrails.
What we do
End-to-end Agentforce services.
From first workshop to long-term optimisation, a single accountable partner across the entire Agentforce lifecycle.
Agentforce Readiness
Assess data, processes and use cases; pick the first agent with the clearest return.
Agent Design & Build
Topics, instructions and actions built in Agent Builder around your processes.
Custom Actions
Flows, Apex and API actions so agents can look up, update and resolve, not just reply.
Data Grounding
Connect Data Cloud, knowledge and records so agents answer from your data.
Testing & Guardrails
Test suites, Trust Layer settings and human hand-off rules before go-live.
Managed Agent Operations
Monitor, tune and extend agents as usage grows.
Capabilities
Everything an agent needs to work safely.
Service Agents
Resolve cases end to end on web, chat and messaging, and hand off to people when needed.
Sales Agents
Qualify leads, book meetings and coach reps from CRM data.
Actions & Flows
Agents call Flows, Apex and APIs to take real actions in your systems.
Data Cloud Grounding
Unified customer data and knowledge keep answers accurate and current.
Einstein Trust Layer
Data masking, zero-retention and audit trails for responsible AI.
Agent Analytics
Track resolution rates, hand-offs and topics to keep improving.
Beyond the core
Agents for every team.
Customer Service
Order status, returns, bookings and FAQs resolved without a queue.
Sales Development
Inbound lead qualification and meeting booking around the clock.
Employee Help
HR and IT questions answered in Slack from your policies.
Field & Operations
Scheduling, dispatch and status updates handled by agents.
Our approach
A proven path from kickoff to measurable revenue.
01
Discovery & value mapping
We review your processes, data and systems, then prioritise the changes with the biggest impact.
02
Solution design
Data model, automation and user experience designed around how your teams actually work.
03
Build & configure
Agile sprints with clean, scalable configuration and regular demos.
04
Data migration & integration
Clean migration and reliable integrations with the systems around you.
05
Enablement & launch
Role-based training, adoption support and hypercare after go-live.
06
Optimise & scale
Managed services, quarterly roadmaps and AI improvements over time.
Packages
From first agent to an agent workforce.
Fixed-scope packages, from a readiness check to a production agent programme.
From MuleSoft and Tableau to Slack, ERP and marketing platforms, we connect Agentforce to the systems your teams already rely on.
Salesforce
MuleSoft
Tableau
Slack
AWS
Google Cloud
FAQ
Salesforce Agentforce, answered.
Agentforce is Salesforce’s platform for autonomous AI agents that understand requests, reason over your data and take actions in Salesforce and connected systems.
A chatbot follows scripts. An Agentforce agent is grounded in your data, decides which actions to take and completes tasks, escalating to a person when it should.
Agentforce uses Data Cloud for grounding. We assess what data your first agent needs and set up only what that use case requires.
We use the Einstein Trust Layer, permission-aware actions, clear topic boundaries, test suites and human hand-off rules before anything goes live.
We scope one high-value use case first and give you a fixed timeline for it; timing depends on the data and actions that use case needs.
Yes. Our managed agent operations monitor performance, tune instructions and add new topics and actions over time.
Ready to put your first agent to work?
Book a free discovery call. We’ll assess your setup and map the fastest path to a Agentforce your team loves to use.
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