Privacy Policy
Last updated: 28 May 2026
1. Introduction
iTechCloud Solution Pvt. Ltd. (“iTechCloud”, “we”, “us”, or “our”) is a Salesforce consulting, implementation, integration, and managed services company. We are committed to protecting the privacy of everyone who interacts with us, including visitors to our website, prospective and existing clients, and applicants. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have.
By using our website at www.itechcloudsolution.com or engaging our services, you agree to the practices described in this policy.
2. Who We Are
iTechCloud Solution Pvt. Ltd. provides Salesforce consulting and related technology services.
- Registered office (India): 209-210-211, Western Plaza, Simada Naka, Varachha Road, Surat, Gujarat, India 395006
- New Zealand office: 3/2 Northall Road, New Lynn, Auckland 0600
- Email: contact@itechcloudsolution.com
- Phone: +91 997 9933 595
3. Information We Collect
Information you provide directly. When you complete a contact or enquiry form, request a quote, subscribe to our communications, or correspond with us, we may collect your name, email address, phone number, company name, and the contents of your message.
Client and project information. When you engage our services, we collect business contact details and project-related information necessary to deliver the engagement. In the course of consulting, implementation, or managed services work, we may access our clients’ Salesforce environments and the data within them strictly to perform the agreed services.
Recruitment information. If you apply for a role with us, we collect the information in your application, CV, and any related correspondence.
Information collected automatically. When you visit our website, we and our analytics providers may automatically collect technical information such as your IP address, browser type, device information, pages viewed, and referring URLs, through cookies and similar technologies (including Google Tag Manager and analytics tools).
4. How We Use Your Information
We use the information we collect to:
- respond to your enquiries and provide information about our services;
- deliver, manage, and support the consulting and technology services you engage us for;
- administer contracts, billing, and our business relationship with you;
- improve and maintain our website and understand how it is used;
- send service updates and, where permitted, relevant marketing communications;
- assess job applications and manage recruitment;
- comply with our legal, regulatory, and contractual obligations.
5. Our Role When Handling Client Data
When we deliver services within a client’s systems (such as a client’s Salesforce organisation), the client remains the owner and controller of the data in those systems. We access and process such data only as a service provider, on the client’s instructions, and solely to perform the agreed services. We do not use client data for our own purposes and we do not sell personal data.
6. Legal Bases for Processing
Where the EU/UK GDPR applies, we process personal data on the basis of your consent, the performance of a contract, our legitimate interests in operating and promoting our business, and compliance with legal obligations. Where India’s Digital Personal Data Protection Act, 2023 applies, we process personal data on the basis of consent and the legitimate uses permitted under that Act.
7. Cookies and Analytics
Our website uses cookies and similar technologies to enable core functionality and to analyse traffic. You can control or disable cookies through your browser settings, though some features of the site may not function properly as a result. We may use third-party analytics services that set their own cookies subject to their respective privacy policies.
8. Sharing and Disclosure
We do not sell or rent your personal data. We may share information with:
- Service providers who support our operations (such as hosting, email, analytics, and IT providers) under appropriate confidentiality and data-protection terms;
- Platform providers such as Salesforce, where necessary to deliver services;
- Professional advisers such as accountants and legal counsel where required;
- Authorities where disclosure is required by law, regulation, or valid legal process.
9. International Data Transfers
We operate from India and New Zealand and may process information in these and other locations through our service providers. Where personal data is transferred across borders, we take steps to ensure appropriate safeguards consistent with applicable data protection laws.
10. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, contractual, or reporting requirements. When data is no longer required, we delete or anonymise it.
11. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction, including access controls, encryption in transit where appropriate, and restricted internal access. No method of transmission or storage is completely secure, but we work to protect your information.
12. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, update, or delete your personal data, to object to or restrict certain processing, to withdraw consent, and to lodge a complaint with a supervisory authority. To exercise any of these rights, contact us at contact@itechcloudsolution.com. Where we process data on behalf of a client, we will refer your request to the relevant client or assist them in responding.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.
14. Children’s Privacy
Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal data from children.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above indicates when it was last revised. We encourage you to review this page periodically.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
iTechCloud Solution Pvt. Ltd.
Email: contact@itechcloudsolution.com
Phone: +91 997 9933 595
Address: 209-210-211, Western Plaza, Simada Naka, Varachha Road, Surat, Gujarat, India 395006
This Privacy Policy is provided for general informational purposes and does not constitute legal advice. We recommend periodic review by qualified legal counsel to ensure continued compliance with applicable data protection laws.