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Services · Managed Services

Your Salesforce, continuously improved.

A dedicated pod of admins, developers, and architects who keep your org healthy, ship enhancements every sprint, and move your roadmap forward, for a predictable monthly fee, no hiring required.

Trusted to run mission-critical orgs 24/5.
Outcomes our clients see
1 hr
Critical response SLA
24/5
Coverage across regions
Every sprint
Enhancements shipped
1 pod
Admin, dev & architect
Since 2017
10+ years of delivery
200+
Projects delivered
100+
Salesforce certifications
5
Regions served
The challenge

Go-live is the start, not the finish line.

After launch, requests pile up, one overworked admin becomes a single point of failure, and the roadmap stalls. Hiring a full team is slow and expensive. A managed pod gives you the whole skill set (admin, dev, architect) on tap, improving the org every single sprint.

✕
A single admin, overloaded
One person can't cover admin, dev, and architecture.
✕
Backlog that never shrinks
Keeping the lights on leaves no time to improve.
✓
A pod that moves you forward
Full skill set, SLAs, and a roadmap that keeps advancing.
Sound familiar? If any of these ring true, a pod will pay for itself.
?

Your only admin is a single point of failure, or just left.

?

The enhancement backlog only ever grows.

?

Seasonal releases catch you unprepared every time.

?

Users wait days for simple changes and fixes.

?

Reports and dashboards no longer reflect reality.

?

Hiring a full in-house Salesforce team is too slow or costly.

What we do

Everything it takes to run and grow your org.

One pod covers support, administration, development, and strategy, so nothing falls through the cracks.

Help Desk & User Support

A responsive support desk for your users: questions, fixes, and how-tos handled against clear SLAs.

Administration & Config

Users, profiles, permissions, page layouts, flows, and data hygiene kept clean and current.

Enhancements & Development

New fields, automation, LWC, and Apex delivered every sprint to move your roadmap forward.

Release & Health Management

Seasonal release readiness, regression testing, and proactive org-health monitoring.

Advisory & Roadmap

A fractional architect who keeps the roadmap aligned to business value, reviewed quarterly.

Data & Reporting

Reports, dashboards, data quality, and backups so leaders trust the numbers.

Service levels

Response times you can count on.

Critical
1 hour
Production down or blocking, immediate response.
High
4 hours
Major feature impaired for many users.
Normal
1 day
Standard requests and how-to questions.
Enhancement
Next sprint
New features scheduled into the backlog.
How it works

Onboard once, improve every sprint.

01
01

Onboard

We audit your org, document it, and set up governance and SLAs.

02
02

Stabilize

Clear the urgent backlog and fix what’s actively hurting users.

03
03

Operate

Day-to-day support and admin against agreed response times.

04
04

Enhance

Sprint-based improvements that steadily advance the roadmap.

05
05

Review

Quarterly business reviews on KPIs, health, and what’s next.

What you get

A team, a process, and momentum.

Dedicated Pod

Named admins, developers, and an architect who know your org.

Defined SLAs

Response and resolution targets by severity, tracked and reported.

Sprint Cadence

Regular releases with demos, so the org improves continuously.

Quarterly Reviews

KPIs, org-health scores, and a forward roadmap every quarter.

The iTech difference

A pod beats a ticket queue.

iTech Pod
Ticket queue
Team knowledge
Knows your org
Starts from zero each time
Skill coverage
Admin + dev + architect
Whoever picks it up
Focus
Improve the platform
Close the ticket
Cadence
Sprint releases
Reactive only
Accountability
SLAs + QBRs
Best effort
Support plans

Pick the level of horsepower.

Predictable monthly plans with clear SLAs and a pod that scales up or down as you need.

Essential

Keep the lights on

Help desk & admin
Normal & high SLAs
Monthly reporting
Shared pod
Talk to us
Popular

Growth

Support + steady improvement

Everything in Essential
Sprint enhancements
Critical SLA
Quarterly reviews
Talk to us

Enterprise

Mission-critical orgs

Everything in Growth
Dedicated named pod
Priority SLAs
Fractional architect
Talk to us
Why iTechCloud

A partner invested in your org's health.

Full skill set on tap

Certified admins, developers, and architects, no single point of failure.

SLA-backed & accountable

Clear response times by severity, tracked and reported every month.

Follow-the-sun coverage

Support across USA, UK, Europe, Middle East, and APAC time zones.

Improvement, not just tickets

We measure success by roadmap progress and org health, not tickets closed.

Credentials

Certified where it counts.

100+
Certifications held
12
Certified architects
6
Cloud specialties
Select
Salesforce Partner
CSAT 4.9
Average engagement score
ISO 27001
Security certified
FAQ

Managed services, answered.

It’s an ongoing partnership where a dedicated pod (admins, developers, and an architect) supports, maintains, and continuously improves your org for a predictable monthly fee, instead of one-off projects or a ticket queue.
A single admin can’t cover support, development, and architecture, and becomes a single point of failure. A pod gives you the full skill set, SLA-backed coverage, and continuity: without recruiting, onboarding, or backfill risk.
Response times are tiered by severity: typically one hour for critical/production-down issues, four hours for high, next business day for normal requests, and next sprint for enhancements. We tailor them to your plan and report against them.
Yes, that’s common. We start with an onboarding audit to document your org, then stabilize the urgent backlog before moving into steady support and enhancement.
Absolutely. Plans flex with your needs, add capacity for a busy quarter or a project, then scale back. You’re never locked into a fixed headcount.
A short discovery to audit and document your org, agree governance and SLAs, and prioritize the backlog, so the pod is productive within the first sprint.

Let's keep your Salesforce moving forward.

Book a free org review. We'll assess your backlog and health, and propose a support plan sized to your needs.